Support

We provide product support and training to meet enterprise, channel partner, and government client needs with world-class capabilities. Our goal is to create a simple and effective process to support your BlackRidge product installations.

The BlackRidge support service and training offerings are designed to help customers receive the benefits of their cyber security solution and provide us feedback in trusted way. Our team works as an extension to your team and your reseller and technology partners

  • Proven expertise to understand and resolve security and networking challenges in a timely manner
  • Focused and seamless work with customers, and partners, to deliver measurable results
  • 24×7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation

BlackRidge currently provides two levels of support along with optional basic educational programs for customer and partner training. These support and service offerings are available either directly through BlackRidge, or through a BlackRidge partner.

Product Support

BlackRidge product support is offered as a standard or premium service to our customers. Features included in each support offering are available by contacting us. Optional support programs are available. Please contact us if you are looking for something specific, we would be happy to work with you on addressing your requirements.

Training

BlackRidge trainers are experts in network and security practices and familiar with many of the surrounding products and technologies used in building a strong Identity Aware Network. Training sessions include the following topics:

  • Introduction to BlackRidge products and Transport Access Control
  • TCP basics, structure, fields, sequence numbers
  • BlackRidge concepts (Keys, Tokens, First Packet Authentication, etc.)
  • Use cases and deployment configurations
  • Installation and Management
  • Troubleshooting

OEM and Partner training is also available. Please contact us or your BlackRidge account manager for more information

Documentation

BlackRidge provides a comprehensive set of customer documentation. Listed below are the key documents to start with for configuring a virtual or cloud-based BlackRidge deployment.

BlackRidge Quick Start Guide - describes the concepts and procedures to configure cloaking and identities for authentication of network sessions.

BlackRidge Command Reference Guide - contains the descriptions of the commands, arguments and options that are used by the administrator to set up, configure, and maintain BlackRidge gateways.

BlackRidge 1G Virtual Gateway Setup Guide - outlines the steps required to set up a 1 GbE virtual gateway for network access and operation.

BlackRidge Gateway for AWS Setup Guide – outlines the steps required to set up an AWS gateway for network access and operation.

If you find any errors, or omissions of information, please send us an email with the document name, page of the error and description to support@blackridge.us.